The people that work there are absolutely wonderful. However, housekeeping was a real problem, having enough towels, wash cloths was a continual fight. Room keys frequently failed to work.
The staff were nice, the hotel looked and felt fairly clean other than some rocks on my carpet between the beds, a ring of where something was sitting at one point so the table wasn't wiped off by the bed, and there were no tissues in the holder in the bathroom. The dirt lot for truck parking could use some work as it's rough on our truck driving into and out of it. We drive a specialty truck that we can't drive carelessly like a regular truck could. They were currently working on areas of the hotel that needed attention. They have a gym, pool/hot tub, free breakfast, business center, and laundry. Overall happy with my stay.
She now responded a week later and said she isn't going to give us a refund because we said we would stay two nights but as I stated I told night staff we would only stay for one such a ridiculous manger wish there was someone higher I could speak to about this situation.
My room was searched by the hotel for no reason especially after I put the "do not disturb" sign on the door. All my drawers were opened, furniture moved, AC opened up. Nothing was put back and the hotel saíd they can do that whenever they want to. Not cool.
Excellent best western hotel. Very friendly management and staff. Enjoyed the breakfast and clean room.
On the day of our arrival we were put in a room with an air conditioner that did not work, we informed the staff and they moved us to a different room I informed the night staff that i was only going to be staying one night. They took it upon there self to charge us for two nights I called up and spoke with the manger and told her what had happened when I asked her if they were going to refund us for the day we didn't stay she then became very rude and hung up on me. I will definitely never stay here again and I highly don't recommend it very rude unprofessional manger.
Best Western Palace Inn Suites is a US Lodging based in Big Spring, Texas. Best Western Palace Inn Suites is located at 915 Lamesa Hwy, Big Spring, TX 79720, USA.
Please contact with Best Western Palace Inn Suites using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Best Western Palace Inn Suites opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Lodging in Big Spring