No stars!!! An hr and a half to get xrays done when there was almost no one in the waiting room the entire time! brought them to my primary doctor, turn out that they xrayed the wrong bones.. went back, no apologies! Just "oh mistakes happen!" With an eye rolling.. as I stand there in pain! Don't go there!! Anyone that casual about making medical mistakes is not someone u want as a doctor!
If your in a hurry don't come here, medical staff is awesome lady behind the counter is rude beyond belief asked a simple question about wait times lady behind the counter was so rude, one of the medical staff over heard the conversation and stepped in and had to answer it for me, it seems there more then one bad review that this place has received because of the lady behind the counter......
If I could, I would give this place one star. This review is specifically for the staff that monitors who comes in the door, not the quality of medical care. I arrived at 6:29 on a Saturday evening (they close at 7pm and, since I had to drive 30 miles to arrive there, I called to verify this information prior to driving there - they do not answer the phone and their message when you call states that they close at 7pm on Saturdays). When I arrived, the door was locked and the lights were off. There were approximately 4 probable staff members sitting behind the desk talking. I motioned for one of them, seeing as how the door sign said that they were open until 7pm. A man arrived (he did not have a name tag, but appeared to be wearing scrubs). I asked if they were open and he said, "no we took our last patient at 6:30." It was 6:29pm. I then asked him, "is there anywhere else open in town that I could take my almost 2-year old daughter to (as I had driven 30 miles to arrive to this place)?" He somewhat sarcastically said, "I guess the ER...it sure is gonna be a long wait. There's the ER in Stanton...it's probably a quicker wait time." There was no one sitting in the waiting area and several of the staff appeared to be behind the counter.
I found this place, and its doctor, helpful and quality in delivering care. And, I can see the issue with arriving at the last minute and them not wanting to stay minutes at 7pm, as the unfriendly person operating the front desk just portrays that vibe. But the doctor and assistants were very professional.
The Doctors really care and take time with the patients. I'm very happy with their service
Affordacare Urgent Care Clinic is a US Health facility based in Big Spring, Texas. Affordacare Urgent Care Clinic is located at 710 S Gregg St, Big Spring, TX 79720, USA.
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